Shipping policy

Shipping Time

Shipping times for each product are subject to availability. The estimated shipping time for each product is suggested when you place an order. If your order contains multiple products, the estimated shipping time will depend on which product takes the longest. If you would like to receive the product individually as soon as it is available, please order it separately.

Shipping Fee

We offer UPS Ground Shipping on all orders delivered in the 48 contiguous United States. Shipping rates to Hawaii and Alaska may vary. If you need other shipping methods or faster shipping service, please choose on the order page, but extra charges will apply. International shipping will be charged based on shipping address and weight.

International Orders—Import Taxes and Duties

For international orders shipped from the United States, the customs authority of the destination country may charge import-related taxes or duties, such as import taxes, customs duties, or customs clearance fees. These charges are determined by local regulations and are not included at checkout. The recipient/importer is responsible for paying any such charges. If you are asked to pay additional fees upon delivery, these are customs fees, duties, or import-related taxes required by your local customs authority.

Shipping Precautions

For special shipping requirements, please contact customer service at amaran: shop@amarancreators.com; amaran orders can only be shipped to the country where the order was placed. Please confirm your address before payment. We are only responsible for the address input at the time and completion of the order. We are not able to guarantee any redirection of any shipment at any time. If you request a change of address after your order has shipped, we cannot guarantee that your order will be updated. In addition, you are solely responsible for all possible risks and costs associated with changing addresses after your order has been shipped. When you place an order, please make sure to enter the correct name, address and contact information so that we can deliver your item smoothly.

amaran Is Not Responsible for Order Delays or Refusals Caused By:

Shipping to remote areas may be delayed by 1-2 days. Delay or failure of delivery due to the actions of the consignee. These actions include, but are not limited to: changing addresses after shipment, entering unknown or incorrect addresses, entering incorrect contact information, rejecting shipments, etc. Delay due to force majeure. "Force Majeure" means unforeseeable, unavoidable or insurmountable objective circumstances and other objective conditions that result in delayed shipments, including but not limited to: control or disruption of a country's or region's air or ground transportation system (for example, weather), Communication system disturbances or failures, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, fog and other similar events. Air contraband, mobile phones, electronic products, fragile products and other products that cannot provide air transportation services due to aviation safety regulations. Goods that have been confiscated or disposed of for violation of shipping regulations. Mail and packages cannot be delivered to recipient addresses during weekends, national holidays and festivals. The consignee address is a school, work unit or residential area that the courier cannot enter.

Tracking Number

amaran will send a notification email with the tracking number, or you can log into your amaran account and check "My Orders" and the tracking number will be there. You can check the status of your package based on the tracking number.

Inspection and Sign

As amaran products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact amaran Support. 

Once you (or someone else on your behalf) signs for the item, amaran will consider this as your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact amaran Support within 24 hours after you receive the package so that we can resolve the problem immediately.

Return and Shipping Fee Policy

If your return is due to a product quality issue, shipping damage, or an incorrect item sent by amaran, we will cover the return shipping costs.

If you return the product for personal reasons (such as dissatisfaction, incorrect order, refusal of delivery, or providing the wrong address), the return shipping cost will be your responsibility. Additionally, the original shipping fee will be deducted from your refund.

If your order is canceled before it has shipped, no shipping charges will apply. However, if the order has already been shipped, canceling or refusing the package will be treated as a change-of-mind return, and all related shipping costs will be deducted from your refund.

Please note: If a delivery fails due to customer reasons such as refusal, incorrect address, or failure to receive the package, any additional shipping costs incurred will also be deducted automatically from your refund.